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1. Agency Operations Oversight:

• Manage and oversee the day-to-day operations of the Utopian Care Agency, ensuring all activities are aligned with organizational goals. 

• Ensure caregivers are efficiently scheduled, assignments are made, and agency operations run smoothly.

• Develop and implement processes to maintain operational efficiency, ensuring compliance with relevant regulations and company standards.

 2. Marketing and Business Development:

• Work with the New Business Development Manager to develop and execute marketing strategies to promote the Utopian Care Agency’s services. 

• Contribute to the creation of marketing materials, outreach campaigns, and sales strategies to drive new business.

• Establish relationships with potential clients, healthcare providers, and other business partners to expand the agency’s reach and customer base.

 3. Customer Satisfaction:

• Ensure high levels of customer satisfaction by conducting regular check-ins with clients and their families, addressing concerns, and making necessary adjustments to care plans. 

• Regularly assess the quality of care being provided, ensuring that customer expectations and needs are consistently met or exceeded.

• Collaborate with the clinical team, including the Clinical Leader and Home Health Nurse, to address any issues and ensure continuity of care.

 4.  Caregiver Documentation and Compliance:

•  Oversee caregiver documentation, ensuring that all required paperwork, certifications, and training records are complete and up to date.

• Manage caregiver files and ensure they are properly documented and maintained for compliance with healthcare regulations. 

• Ensure caregivers are properly trained and equipped with the necessary tools to provide the highest standard of care.

 5. Collaboration with Clinical Team:

• Work closely with the Clinical Leader, Home Health Nurse, and other clinical staff to ensure that care plans are effectively executed and that caregivers are receiving the appropriate clinical support.

• Facilitate regular team meetings to discuss patient care, address any challenges, and ensure alignment between the clinical and operational teams.

 6. Team Leadership and Support:

• Provide leadership and support to the caregiving staff, ensuring they have the necessary resources, guidance, and motivation to perform their roles effectively. 

• Conduct regular performance evaluations for caregivers and support their ongoing professional development. 

• Address any operational or staffing issues that arise, collaborating with the Operations Manager and HR Coordinator as needed.

 7. Quality Assurance and Continuous Improvement:

• Ensure that all operational processes are aligned with Utopian Healthcare’s core purpose of preventing avoidable harm and improving healthcare quality and safety. 

• Conduct regular quality assurance checks, ensuring that service delivery meets high standards of care.

• Identify areas for improvement and develop strategies to optimize care delivery and operational processes.

 8. Other Duties and Responsibilities:

•  Perform additional duties and responsibilities as assigned by leadership, which may include tasks outside the primary scope of this job description, to meet organizational goals and ensure the delivery of high-quality care. 

• Demonstrate flexibility and adaptability in responding to changes in workload, priorities, and organizational needs. 

• Actively contribute to a positive and collaborative work environment, supporting team efforts and organizational initiatives.

• Uphold the organization's mission, vision, and values by maintaining a high standard of professionalism, ethical conduct, and commitment to excellence.

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